In some cases where your computer may seem beyond repair e.g. BLUE SCREEN OF DEATH, your computer may need a new lease of life, We can do the following for you: Back up or recover any existing files on your Hard drive (Music, Videos, Pictures, Documents). Restore your Pc or Laptop to its factory state *in some cases disc's that came with the computer at time of purchase will be required*once done we will reload the documents we recovered or backed up for you back onto your Computer.